How to use PrestaShop Live chat?
Overview
Innovative Prestashop live chat module allows you to chat with 100+ customers at the same time. Dreaming Live Chat comes with awesome design, best performance, highest security, mobile optimized and a huge number of Prestashop chat features.
What this product does for you
Customer relations improve customer relations
Are you looking for a chat module that brings greatest chatting experience for both you and your customers, works smoothly on any devices, require minimum your service resource along with provides all necessary features to help you completely handle the chat and you can completely trust on it?
Your search ends here! The product name “Dreaming Live Chat” has exactly described our burning desire to bring an innovative live chat module for Prestashop, you will surely never see any other online chat module that can be great like this!
What makes Dreaming Live Chat different?
- User-driven interface, smooth chat on mobile devices
- Excellent performance, allow you to chat with 100+ customers stably at the same time with minimum server resource
- Highest security layers implemented
- Huge number of exclusive features such as: visual interface editor, multi online statuses (online, offline, busy, invisible), user avatar, Chatbot (auto-reply), sound and email notification, display message sending status (Sent, Delivered, Seen, Writing), custom chat fields, rate support, chat history (for both customer and shop operator), emotion icons and many more!
- Free Google map and GEOIP service
- Multi-shop supported
- And finally “Pay once but use forever!” Protect your customer privacy. No monthly fee (or annual fee) required
Let’s discover all the features in details
1. User-driven interface
Dreaming Live Chat interface is specially designed to make it looks attractive to customers and operators with great frontend and backend interface.
Frontend design:
- Dreaming Live Chat provides beautiful frontend chat box which can be fully customized from backend with color picker and custom text. Customer can maximize/minimize, hide/show or close frontend chat box.
- Chatbox is carefully optimized for mobile devices brings the greatest experience to customers when they chat with you on your website with a smartphone or a tablet on their hand.
- “2 step to start chat” feature is supported. This helps simplify customer chat box at the first screen when they start chatting, they’re only required to enter a single message to start the chat.
Backend design:
- Backend provides side conversation list and multi-chat boxes that can appear on any page in backend helps you easily chat with many customers at the same time while still doing your other work with the backend.
- All useful features (such as block a chat, end chat, view map, delete chat, turn on captcha protection, view user info, hide/show chat…) are integrated directly on chat boxes, allows operator easily control the chat with any customer when chatting with them.
- Backend interface is also optimized for mobile devices to make sure you can easily chat with your customer around the world with a smartphone or tablet when you’re at anywhere.
2. Excellent performance
Dreaming Live Chat is smartly programmed to reduce the use of server resource as well as client web browser memory as much as we can. The idea of this is to focus on the most active chats first! Or give active chats most resource and fast communication speed (Active chats are chat sessions that are both customer and operator are active) and try to turn off in-active chats or give in-active chats less treatment (lower chat speed). This great idea helps Dreaming Live Chat becomes a Prestashop online chat module with the best performance. We have tested and it’s ensured that you can chat with 100+ customers at the same time with minimum server resource!
Dreaming Live Chat also allows you to set custom timing options (refresh speed, timeout duration to automatically end chat) which best suit your server configuration. You can also enable “auto-optimize refresh speed” to minimize the use of server resource while keep communicating smoothly with your customers
3. Security Layers
Dreaming Live Chat is implemented with multi-security layers which help you enable different security levels for your chat to get rid of spam and attackers. It’s programmed to automatically filter spam messages or fake chat sessions trying to create by web auto-fill robots.
Dreaming Live Chat also provides captcha protection layer which can be enabled in specific situations (can be set by operator) to avoid spam messages. Captcha can also be automatically enabled if the system detects spam actions from customers.
4. Premium exclusive features
- Visual interface editor: This feature helps you easily design your frontend chat box for each online status, you can quickly customize the chat box to suit your website (change colors, text, chat box size…). You can see the changes in real-time from module backend without having to go to frontend.
- Online statuses: Dreaming Live Chat supports 4 online statuses (online, busy, invisible, offline), this is a unique feature that you can only find in our Prestashop chat module, this allows you to decide your status that customer will see on the frontend (like what is offered on common chat platforms such as Yahoo, Skype, Facebook…)
- Message delivery status: This great feature allows both operator and customer see delivery status of their message (Sent, Delivered, Seen, Writing), this makes a conversation more interactive and keeps customer continues the chat.
- Chatbot (Auto-reply) and pre-made messages: Are you tired of replying to a customer with the same messages in the same situations? With Chatbot feature, you set up a set of answers which will be automatically replied to the customer in a pre-defined order. Pre-made messages help you quickly reply to the same questions in one click without having to retype the answers.
- Notification: This Prestashop chat support module offers sound notification when operator or customer receive new messages. Messages can also be sent to operator’s email addresses when operator is not online (or in specific situations which can be set at backend according to your preference)
- Rate support: Customer can rate operator for their support in 5 level (terrible, acceptable, fairly good, good, excellent). This feature is useful for the operator (or manager) to collect customer feedback and improve their service.
- Dreaming Live Chat also provides many other awesome features that we can’t list them all here such as: beautiful emotion icons, user avatar, customer chat fields, collapsed alert bar, collapsed bubble alert, display number of new messages, quickly search old messages, clean-up (clear old messages if they’re not necessary to keep in database), IP blacklist… You can check the features on our frontend and backend demo or see them in the product screenshots.
5. Google Map and free GEO IP service
Dreaming Live Chat provides free map feature based on Google map and free GEO IP services, this awesome feature helps you easily track your customer location, their IP or type of web browser they’re using when chatting with you. This feature is completely free, you only need to set up a Google API key and enjoy using the feature.
6. Multi-shop support
Online chat support is necessary for any e-commerce website, it’s also more important to big e-commerce websites which are enabled with multi-shop feature (an excellent feature offered by Prestashop open source software). We understand this important need, so we make Dreaming Live Chat fully compatible with Prestashop multi-shop mode.
When you install our online chat module to your website in multi-shop mode, you can chat with your customers from different shops at the same backend or limit accesses to operators of each shop to chat with their customer only.
7. “Pay once but use forever!”
Have you ever used chat services with monthly (or annually) fee? If your answer is “Yes”, you may have understood how expensive the services are. But why paying monthly and give full control of your customer privacy to another company while you have your own web server (or hosting) which is completely enough for setting up a perfect online chat platform?
Dreaming Live Chat is one-time fee module, it’s installed on your server as a standard Prestashop module and gives you full control of your customer discussions as well as protect your customer information and your important discussions with customers from being known by a third party.
Features
1. Chatbox design tools
- Víual chat box editor
- Custom color (color picker)
- Custom text
- Mood text
- Shop logo, customer avatar, operator avatar
- Custom chat box width
2. Performance
- Auto-optimize performance (focus on active chats)
- Custom refresh speed for frontend
- Custom refresh speed for backend
- Auto-optimize refresh speed
- Auto end chat when in-active
3. Security
- Tight data validation to protect system from SQL injection attack
- Auto-protect from spams
- Auto captcha and manual captcha
- 3 captcha types (colorful, basic, complex)
4. Other features
- Custom online statuses: Online, busy, invisible, offline
- Message delivery status: Sent, Delivered, Seen, Writing
- Custom chat box fields
- Notification: email and sound
- Google map and free Geo IP service
- Chatbot (auto-reply)
- Pre-made messages
- IP blacklist
- Clean-up (clean up your chat database)
- Display restrictions: restrict chat box to appear on specific page, specific customer groups
- Search chat history
- Archived Chats
- Manually end chat or delete conversations
- Allow customer and operator to edit their past messages
- New message count (both frontend and backend)
- And many more other awesome features
Other
- Fully open sources, no hidden codes
- Detailed guide of how to install and use the module is attached
- Highly compatible with any Prestashop website (even the site uses custom theme and custom modules)
- Free support for module installation
- 24/7 online support for any problems getting when install or use this module on your website
What your customers will like
- Dreaming Live Chat is an essential module that you need to install on your website to improve your customer support service as well as boost your sales by directly chatting with your customer on your website and encourage them to buy your products.
- You customer will easily contact you when they need this chat module, all past messages are saved in customer account to ensure both operator and customer can review their past messages whenever they need.
Recommendation
- Contact us anytime if you see any problems with this module or you have ideas for us that would help us improve this module and make it more useful. We appreciate all your feedback.
Support and updates
You automatically get 3 months of support for this product.
For 90 days after your purchase, you can enjoy technical and feature support, as well as access to updates available for this product.
Make sure this product runs well in your store for 12 months with Option Zen!
With Option Zen, you get access to ALL updates for the product for one year following purchase. Support from the product developer is available by email to answer all your technical and feature-related questions.
What is Option Zen?
Option Zen includes two services:
- Unlimited after-sales support during the period covered by the option
- Access to all updates for the product during the period
Option Zen is available at a discount when purchasing this product, but, if you miss out, you can also buy it via your customer account later. It is valid up to one year following the date of purchase of your product. The earlier you buy it, the longer you can enjoy it!
What does it include?
The following are included in Option Zen:
- questions about using the module/theme;
- solving technical problems related to the module/theme;
- access to all module/theme updates.
The following services are not included in Option Zen:
- customization and special development;
- installing and updating the module/theme;
- solving problems concerning third-party services, hosting, the server, or the PrestaShop software.
Installation
1. Login your website backend
2. Navigate to “Modules & services”
3. Click on “Upload a module” to upload and install Dreaming Live Chat
4. You’re all done. Enjoy the awesome Prestashop chat module!
